Frequently Asked Questions
Question: Do you ship international?
Answer: Yes, we do ship international. It’s a manual process for us right now so if you would like to purchase anything and you are an international customer we need you to simply email us with your order information so we can manually import your order into our system.
Question: Do you accept returns?
CANCELATIONS & REFUND POLICY
Warrior Tribe Memberships & Training
Due to the nature of our programs and the fact that we pay our affiliates 50% instant commissions, we have a ZERO-REFUNDS policy in place for any of our training programs and Warrior Tribe memberships. Remember, as a member of our Warrior Tribe, you too get the ability to take advantage of instant commissions on our affiliate program. You can cancel your membership at any time, there is no contract. Canceling your account prior to the next billing date assures you will not be billed for the next month/year. If you fail to cancel before any future monthly/annual payment, there is a zero refund policy. Once you cancel, you will lose access to all Warrior Tribe resources (besides training programs you have paid for). You will keep what membership you have paid for, and it will fall off at the end of your billing cycle. If you wish to cancel, simply access your billing portal from your account dashboard.
General Product Refunds
General products are simple individual products that we sell in our online store at masktactical.com/shop as well as occasionally in standalone product offerings through outside sales funnels. We go through extreme precautions to ensure high-quality products and packaging. We accept returns on damaged products only if they are requested within (5) days of delivery confirmation. If this is the case you will return the item to us and (if we can) send you a new replacement product. Being we cannot control how the postal service will treat your package, we ask that you cover the return shipping costs, and we will cover the shipping costs back to you. In the event we cannot replace the product, you will receive a full refund including any shipping or taxes. We do not accept returns or issue refunds for any other reason. All sales are otherwise final. Again, we go through extreme efforts to assure our products and services are top of the line. If you ever have issues or questions please contact us as we strive for great feedback and want you to have a pleasant experience with us. We will always do our best to make it right.
Question: Are you guys hiring?
Answer: At the moment we are not looking to bring on any paid staff. We are always open to volunteering offers. We are always looking for more Facebook admins, forum moderators, content contributors, and marketing assistance, but if you’re looking for a real job we are not in that position just yet.
Question: Do you offer a Military Discount?
Answer: Yes, we do honor a Military Discount of 10% for all U.S. Servicemen & Women. Valid identification must be emailed to us to confirm you are who you say you are and we will then provide you with a 10% discount code for you to use for all of your purchases on the site. Alternatively, you can consider signing up as an Official Member to get a 15% members an exclusive discount on most items in our store, and a lot of other great perks. Please email us with any questions.